09:00 - Chair's opening remarks Calum Di Lieto, Editor, C&IT
09:10- Ice breaker
10:00 - Opening keynote: Kidnap: What to do in a crisis situation
Sean will reveal based on personal experience everything from political intrigue to how to negotiate a meeting with some of the world’s most wanted characters - and the thoughts of a man about to face execution, complete with wonderful ‘gallows’ humour.
Sean Langan, Documentary Film Maker
10:30 - Pre-arranged 1-2-1 meetings
11:45 - Networking break
12:00 - How should planners communicate with venues to improve delegate experience Finding the right venue plays a vital role in the success of your event and has an effect on the impression delegates walk away with. Hear the different aspects to focus on from venues and event planners and how best to ensure a favourable relationship
Venetia Campbell, Senior Events Manager EMEA, Young Living Essential Oils Silvia Peneva, Senior Events Manager, GSMA Nicola Handley, Head of Barclays UK Events Rosalind Godfrey, Senior Sales Manager, Telford International Centre Paul Hutton, Director, Amplified
12:30 - Knowledge exchange sessions Please refer to your personalised schedule Bring your ideas and learn from others. These interactive knowledge exchange sessions will feature best practices, important updates and valuable learning opportunities. You will be able to select in advance two key topics that best suits your needs.
Knowledge exchange 1: What tech can make events delivery easier: Technology is changing the face of events. How will tech shape today and tomorrow? A better understanding of the role of technology in events and what skills you and your colleagues need to develop will help you thrive in this technology evolution.
Knowledge exchange 2: How to make your conferences more sustainable: Using three P's; planning, processes and policies, learn how to deliver events with zero impact to the surroundings
Knowledge exchange 3: Creating memorable moments at corporate events: Discuss steal worthy ideas, best practices, industry trends and new methods of engaging your attendees
Knowledge exchange 4: Crisis management: what you can do: Anticipate and manage potential crisis. In a crisis situation, what is the right course of action? How can design safety be incorporated into the planning process and what security measures should be in place ahead of your next meeting or event.
13:00 - Lunch and networking break
14:00 - Pre-arranged 1-2-1 meetings
15:15 - Making events inclusive for all delegates Addressing unexpected issues and ensuring attendees from all pillars of diversity are engaged in every aspect of an event; from the marketing, to the food, to the content.
Helen Grote, NHS Medical Director’s Clinical Fellow to the Chief Inspector of Hospitals
15:35 - Networking break
15:50 - Pre arranged 1-2-1 meetings Please refer to your personalised schedule
17:05 -Knowledge exchange
Knowledge exchange 1: What tech can make events delivery easier
Knowledge exchange 2: How to make your conferences more sustainable
Knowledge exchange 3: Creating memorable moments at corporate events
Knowledge exchange 4: Crisis management: what you can do
17:35 - Closing remarks
17:40 - Check-in and relax
19:15 - Drinks reception Dinner and
10th January (Day 2)
09:15 - Welcome back Calum Di Lieto, Editor, C&IT
09:20- C&IT’s state of the industry report A collection of research and findings from across the world conducted by C&IT
Calum Di Lieto, Editor, C&IT
09:40 - Pre-arranged 1-2-1 meetings
10:55 - Networking break
11:15 - Impromptu panel No pre arranged speakers - you volunteer yourselves and your winning topic from breakout session for the discussion! Through this lively and educational debate, we aim to wrap-up the content and ensure expectations are met.